The Sewa app is offered by People 21 B.V., Westfrankelandsedijk 7, 3115 HG Schiedam. People21 is responsible for your personal data (the controller). If your employment contract is with another company in the People21 group, that company is also responsible.
People21's privacy statement also applies to this app. It explains your rights, how long data is kept and how to get in touch. This page covers what is specific to the app.
When you report sick, the app only records that you are sick, since when, how you can be reached and how long you expect to be away. You don't have to say what is wrong; only the company doctor asks about that.
The app does not collect your location or advertising ID, and it does not track you for advertising. Server logs record your IP address and are kept for 30 days. The app contacts Expo to check for app updates and to deliver push notifications. Unlocking with Face ID or your fingerprint happens only on your phone.
When something goes wrong in the app, or it crashes, the app sends a report so the problem can be found and fixed. A report contains what went wrong and where in the app's code, the app version, your phone's model and operating system, the last screens and actions before the problem, a random code for this installation of the app and, if you are signed in, the number of your app account. The code is deleted when you uninstall the app. The app also reports when it is opened and whether it closed normally, to count how often it crashes.
Reports are cleaned to leave out the content of your messages, photos, documents and form answers, and to hide details such as email addresses, phone numbers and bank account numbers. People21 keeps them for 30 days on Microsoft Azure in the European Union and uses them only to find and fix problems with the app, and to help you when you report one. People21 does this based on its legitimate interest in an app that works. If you object, email privacy@people21.eu.
In the chat you get answers from an AI assistant. It helps handle your requests, turns voice notes into text and translates messages. To do this, your messages, voice notes, photos, documents and form answers are sent to Microsoft Azure OpenAI, which processes them on behalf of People21. Your data is not used to train AI models.
People21 staff can read your conversations and step in at any time. The assistant answers questions and confirms that your request has been received. Some replies are checked by an employee before you receive them; others, such as a confirmation of receipt, are sent straight away. Decisions about you, such as approving leave, handling a sickness report or registering your resignation, are always taken by an employee of People21. If you don't agree with an outcome, ask your contact person.
People21 has the app built and run by LinkThings BV. People21 uses service providers for hosting and storage, for AI (see above), for sending login codes by SMS and for delivering push notifications (Google, Apple and Expo). People21 only works with providers that are bound, by processing terms or their own commitments, to protect your data at least as well as described on this page. Some providers process data outside the European Union, for example in the United States, under the EU-US Data Privacy Framework or the European Commission's standard contractual clauses. You can request a copy via privacy@people21.eu. Your data is not sold or used for advertising.
For technical questions about the app, contact LinkThings BV, ABC Westland 145, 2685 DB Poeldijk, people21@linkthings.com, https://www.linkthings.com.
The app keeps your recent chats and unfinished forms on your phone so it works quickly. They are deleted when you sign out.
People21 creates your account. To have it deleted, or to see, correct or delete your data, email privacy@people21.eu or ask your contact person. People21 then deletes your app account and the data it no longer needs. You will get a confirmation within one month. Salary and tax records are kept for the legal period. Other data, such as signed documents and sickness records, is kept as long as needed, as described in People21's privacy statement.
Email privacy@people21.eu. You can also complain to the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).